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Internal Sales
Johannesburg
R30 000 - 45 000
Per Month
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Job Summary Responsible for the accurate, efficient and timely preparation of customer quotations and technical product solutions. The role involves managing RFQs from initial enquiry through to quotation and order processing, ensuring that proposed solutions meet customer requirements, technical specifications and commercial objectives. The successful candidate will provide technical and administrative support to customers and the sales team, coordinate with suppliers, manage customer queries and ensure accurate CRM and order records throughout the sales process.
Key Performance Areas & Responsibilities
* Capture and maintain accurate customer and opportunity information within the CRM system.
* Ensure all opportunities are kept up to date with relevant documentation, correspondence, activities and status updates.
* Prepare technically accurate and commercially viable quotations based on customer requirements.
* Use relevant valve, instrumentation or product sizing and selection tools to determine suitable solutions.
* Review customer requirements and recommend alternative technical solutions where appropriate.
* Obtain and evaluate quotations from local and international suppliers.
* Maintain current pricing information, supplier price lists and pricing schedules.
* Maintain accurate product and customer history records.
* Review quotations for technical and commercial accuracy before submission.
* Identify and communicate any deviations between the customer's RFQ and the proposed solution.
* Ensure quotations are prepared and submitted within agreed turnaround times.
* Monitor quotation activity and work towards improving quotation-to-order conversion rates.
* Respond to customer and supplier queries promptly and coordinate appropriate technical or commercial solutions.
* Prepare required reports, tender documentation and opportunity activity records.
* Build and maintain positive relationships with customers, suppliers and internal stakeholders.
* Process customer orders accurately and ensure timely order acknowledgements.
* Update CRM records for successful and unsuccessful opportunities.
* Maintain organised electronic files containing relevant correspondence and documentation for each opportunity.
* Prepare internal order processing documentation, including bills of materials where required.
* Assist customers, sales personnel and order processing teams with technical queries and problem resolution. * Coordinate credit note documentation and approval processes.
* Follow established departmental procedures, quality standards, safety requirements and continuous improvement initiatives.
Academic Qualifications
* Grade 12 / Matric, with Mathematics and Physical Science preferred.
* N3/N4 Technical qualification will be advantageous.
* Qualification in Administration or a related field will be advantageous.
Experience & Technical Requirements
* 2–3 years' experience in an internal sales or technical sales environment.
* 2–3 years' experience in customer relationship management.
* Experience dealing with RFQs, quotations and order processing.
* Experience within an industrial, engineering, instrumentation, valves or related technical environment will be advantageous.
Knowledge, Skills & Abilities
* Proficient in Microsoft Office.
* Strong internal sales and quotation preparation skills.
* Good understanding of technical products and customer requirements.
* Ability to manage multiple quotations and customer enquiries simultaneously.
* Strong organisational and time-management skills.
* Ability to prioritise work according to urgency and deadlines.
* Strong analytical and problem-solving abilities.
* Excellent interpersonal and communication skills.
* Strong attention to accuracy and detail.
* Ability to work effectively with customers, suppliers and internal departments.
* Commercial awareness and understanding of market opportunities.
Behavioural Competencies
* Exceptional attention to detail and accuracy.
* Logical, analytical and solution-oriented approach.
* Ability to perform effectively under pressure and meet tight deadlines.
* Strong communication and presentation skills.
* Excellent planning, prioritisation and task-management abilities.
* Self-managed, proactive and accountable.
* Maintains focus and professionalism in a fast-paced environment.
* Strong team orientation and willingness to collaborate.
* High level of customer service and confidentiality.
* Committed to quality, continuous improvement and delivering reliable results. -
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